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Policies Made Simple

Explore our comprehensive return, refund, privacy, and shipping policies for a seamless shopping experience.

Policies Overview

Explore our comprehensive policies on returns, refunds, privacy, and shipping for your peace of mind.

Return Policy

We accept returns only under the following strict conditions to ensure fairness for both our customers and our brand.

✅ Eligible for Return:

You received a damaged, defective, or wrong product.

You inform us within 48 hours of delivery.

You provide a complete unboxing video (from package opening to the issue).

Product must be unused and in its original packaging with all tags intact.

❌ Not Eligible for Return:

You changed your mind after receiving the product.

Minor differences in color, finish, or texture due to photography or lighting.

Custom-made or personalized items.

📝 Return Process:

1. Email us at hello@kleoria.com within 48 hours of receiving the product

2. Include your Order ID, issue details, photos, and unboxing video.

3. If your request is approved, we’ll provide you with the return shipping details.

4. Customers are responsible for return shipping costs, unless the error is from our side.

Refund Policy

Refunds are strictly limited and offered only under specific circumstances. We do not offer refunds for all returns.

✅ Eligible for Refund:

We are unable to replace the returned product due to stock unavailability.

There is a verified mistake from our end (wrong item or damaged).

Refund is only processed after the returned item is received and inspected.

❌ Not Eligible for Refund:

No unboxing video or improper proof provided.

Product shows signs of use or damage by the customer.

Return was not approved or not initiated within 48 hours.

💰 Refund Method:

Approved refunds are issued via the original payment method or store credit (based on case review).

Refund processing may take 5–7 business days after product inspection.

⚠️ Important:

No returns or refunds without unboxing video proof.

Kleoria holds the right to refuse any return or refund that does not meet our policy criteria.

Privacy Policy

At Kleoria, we are committed to protecting your privacy and ensuring a safe and secure online shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information.

📥 Information We Collect

When you interact with our website, we may collect the following information:

Your name, email address, phone number, and shipping address.

Payment details (only processed via secure payment gateways; we do not store card information).

Website usage data through cookies and analytics tools.

Communications via email or social media platforms.

📦 How We Use Your Information

We use your data for:

Processing and delivering your orders.

Sending updates about your order status.

Providing customer support and responding to queries.

Sending promotional offers or updates (only with your consent).

Improving website performance and customer experience.

🔐 Data Protection & Security

We implement strict security measures to protect your data:

SSL encryption for secure transactions.

No storage of sensitive payment data on our servers.

Access to customer data is limited to authorized personnel only.

🛑 We DO NOT:

Sell, rent, or share your personal information with third parties for marketing.

Store your debit/credit card numbers or CVV.

🍪 Cookies

We use cookies to enhance user experience, analyze site traffic, and offer personalized recommendations. You can choose to disable cookies in your browser settings.

📧 Marketing Communication

We may send you promotional emails only if you’ve subscribed. You can opt-out anytime using the “Unsubscribe” link in our emails.

👶 Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from minors.

📄 Your Rights

You have the right to:

Access, correct, or delete your personal data.

Request a copy of the data we store about you.

Withdraw consent for marketing communication.

To exercise any of these rights, email us at: hello@kleoria.com

🔄 Policy Updates

We may update this Privacy Policy occasionally. All changes will be posted here with an updated “Last Updated” date.

Shipping Policy

At Kleoria, we believe in hassle-free and transparent shipping. That’s why we offer free delivery on all orders – prepaid or COD – across India.

🕒 Order Processing & Dispatch

All orders are dispatched within 1–3 business days after successful order placement.

Once dispatched, you’ll receive a tracking ID via SMS or email.

📦 Delivery Time

Metro Cities: 3–6 working days

Non-Metro / Remote Areas: 5–10 working days

(Delivery time may vary slightly during festivals, weather disruptions, or courier issues.)

💸 Shipping Charges

FREE SHIPPING on all orders, whether Prepaid or Cash on Delivery (COD).

No hidden charges. What you see is what you pay.

🔍 Order Tracking

A tracking link will be shared after dispatch so you can monitor your order in real-time.

📌 Important Delivery Guidelines

Please ensure your delivery details (address, phone number, pin code) are correct.

If the order is returned due to incorrect address or failed delivery attempts, re-shipping may be chargeable.

🌍 International Shipping

We currently ship only within India. For international queries, contact: hello@kleoria.com

For any support, reach us at hello@kleoria.com or

WhatsApp +91-9455372377.

Terms & Conditions

By accessing or using www.kleoria.com, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. General

This website is operated by Kleoria. Throughout the site, “we”, “us” and “our” refer to Kleoria.

By using this site, you agree to be bound by these Terms of Service.

2. Products & Handcrafted Nature

All our products are handcrafted and made with care. Slight variations in color, size, or finish may occur – this is a natural part of handmade goods.

Product images are for reference only. Actual product may slightly differ due to screen resolution or handmade uniqueness.

3. Order Placement & Cancellation

Orders once placed cannot be cancelled after 12 hours.

Kleoria reserves the right to cancel any order due to product unavailability, pricing error, or suspected fraud. In such cases, full amount will be refunded.

4. Intellectual Property

All content on this site including logos, images, product designs, and text is the property of Kleoria and protected under copyright laws.

Any reproduction or misuse is strictly prohibited.

5. Pricing & Payment

All prices listed are in INR and inclusive of applicable taxes.

We accept online payments and Cash on Delivery (COD) at no extra cost.

6. User Conduct

You agree not to use this site for any illegal or unauthorized purpose.

Harassment, abusive language, or fraudulent activity may lead to order cancellation and legal action.

7. Modifications

Kleoria reserves the right to update or modify these terms at any time without prior notice. Continued use of the site implies acceptance of the revised terms.

8. Contact Us

For any queries, please contact us:

📧 Email: hello@kleoria.com

📞 Phone: +91-9455372377